COWDLLY FOR DIGITAL SOLUTIONS SERVICES
Refund & Cancellation Policy
Last updated: September 2026
This policy applies to payments made to COWDLLY FOR DIGITAL SOLUTIONS SERVICES (Cowdlly) for custom software development and digital solutions (websites, applications, e-commerce, CRM/ERP, WhatsApp automation, SEO, and related work).
Scope
Because most engagements are custom professional services with digital deliverables, refunds follow the written project agreement and the rules below. Website “starting from” prices are estimates until confirmed in writing.
How to cancel or request a refund
Email info@cowdlly.com (or use the Support page) with your project name, payment reference, and reason. We aim to review requests within 7 business days.
Deposits and kickoff fees
Deposits and kickoff fees are generally non-refundable once work has started (discovery, planning, design, or development), unless Cowdlly cancels before work begins, or applicable Egyptian consumer law requires otherwise.
Milestone payments and completed work
Fees for completed and accepted milestones (or milestones deemed accepted under the agreement) are non-refundable. If you prepaid for a milestone that has not started, we may refund the unused portion after deducting agreed costs.
Digital delivery
Once digital deliverables have been provided (for example: live/staging access, exported files, configured automation, or credentials as agreed), fees covering that delivered work are non-refundable, except where required by law or expressly agreed in writing.
Client cancellation
If you cancel after kickoff, you remain responsible for fees for work completed up to the cancellation date, plus documented third-party costs already incurred (domains, hosting, licenses, ads, or similar) as stated in your agreement.
Cancellation by Cowdlly
If we cancel for reasons other than client breach, we refund prepaid amounts for work not yet performed, less documented third-party costs paid on your behalf.
Monthly service retainers
Some services (such as ongoing SEO, maintenance, or support) may be billed monthly as a service retainer. These are professional service retainers—not a consumer SaaS subscription product. Unused days in an active billing period are typically non-refundable unless otherwise agreed in writing.
Approved refund method
Approved refunds are returned via the original payment method when possible, or another method agreed with you.
Contact
info@cowdlly.com · 01110636565 · Support page
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